printThe real news is not that Amazon is a “‘bruising” and grueling workplace, but that former White House Press Secretary Jay Carney was given a job in such a fabulous firm. The nature of an over-regulated, often treacherous business environment is such that, instead of hiring a worthy senior vice president for corporate global affairs—Amazon is forced to invest in a crony to politicians, Carney. A ponce that’ll be able to read the political tealeaves is worth more to the company than someone with real skills. Hence the revolving door between politics and business.
Actually, Jeff Bezos’ work philosophy sounds magnificent, the exact opposite of The Other Soft, Social-Worker Oriented Software Company We Know All Too Well.
… Of all of his management notions, perhaps the most distinctive is his belief that harmony is often overvalued in the workplace — that it can stifle honest critique and encourage polite praise for flawed ideas. Instead, Amazonians are instructed to “disagree and commit” (No. 13) — to rip into colleagues’ ideas, with feedback that can be blunt to the point of painful, before lining up behind a decision.
“We always want to arrive at the right answer,” said Tony Galbato, vice president for human resources, in an email statement. “It would certainly be much easier and socially cohesive to just compromise and not debate, but that may lead to the wrong decision.”
… According to early executives and employees, Mr. Bezos was determined almost from the moment he founded Amazon in 1994 to resist the forces he thought sapped businesses over time — bureaucracy, profligate spending, lack of rigor. As the company grew, he wanted to codify his ideas about the workplace, some of them proudly counterintuitive, into instructions simple enough for a new worker to understand, general enough to apply to the nearly limitless number of businesses he wanted to enter and stringent enough to stave off the mediocrity he feared.
The result was the leadership principles, the articles of faith that describe the way Amazonians should act. In contrast to companies where declarations about their philosophy amount to vague platitudes, Amazon has rules that are part of its daily language and rituals, used in hiring, cited at meetings and quoted in food-truck lines at lunchtime. Some Amazonians say they teach them to their children.
The guidelines conjure an empire of elite workers (principle No. 5: “Hire and develop the best”) who hold one another to towering expectations and are liberated from the forces — red tape, office politics — that keep them from delivering their utmost. Employees are to exhibit “ownership” (No. 2), or mastery of every element of their businesses, and “dive deep,” (No. 12) or find the underlying ideas that can fix problems or identify new services before shoppers even ask for them. …
READ “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.”